FAQ's
Are Your Earrings Suitable For Sensitive Ears?
Yes!
All our stud earrings come with plastic posts & backings as standard.Our fish hook earrings are made using nickel free hooks.Our hoops are made from stainless steel.
However, if you do prefer metal posts & backings, we offer these free of charge.
All you have to do is pop a note on your order so we know how to make them for you.
What Size Are Your Earrings?
All sizing details are on each product description, please read these carefully.
I Have My Own Design That I'd Like Engraving, Can You Do This?
Yes!
All our gift range is fully customisable.
If you have a design ready to engraved or an idea then do please get in touch by email (plasticmoonjewellery@gmail.com) or Facebook Messenger or Instagram
I Haven't Received My Order & It's Passed the Estimated Delivery Date?
We work hard to despatch all orders before or on the dispatch date. Sometimes Royal Mail experience unavoidable delays which we are unable to control.
Please be patient & hang on for a couple more days for them to arrive.
I Still Haven't Received My Order
It is very rare that an order doesn’t arrive, but this does happen occasionally due to unforeseen circumstances.
For UK orders, please allow a maximum of 10 working days for your order to arrive, from your dispatch date.
For All International orders, please allow a maximum of 25 working days, from your dispatch date.If you are worried about your order then please do not hesitate to contact us.
